Privacy Policy

How we collect, use, and protect your personal information.

Last updated: March 2026

1. Who We Are

Loving Angels Care™ is a domiciliary care provider registered with the Care Quality Commission (CQC). We are committed to protecting and respecting your privacy. This policy explains how we collect and use personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

  • Name, address, email address, and telephone number
  • Health and medical information (for care planning purposes)
  • Next of kin and emergency contact details
  • Financial information (for funding and billing purposes)
  • Employment information (for recruitment purposes)
  • Website usage data through cookies and analytics

3. How We Use Your Information

We use your personal data to:

  • Provide and manage care services
  • Respond to enquiries and arrange consultations
  • Process job applications and manage employment
  • Comply with legal and regulatory obligations
  • Send relevant communications with your consent
  • Improve our website and services

4. Legal Basis for Processing

We process personal data on the basis of consent, contractual necessity, legal obligation, and legitimate interests. For special category data (such as health information), we rely on explicit consent or the provision of health and social care.

5. Data Sharing

We may share your information with healthcare professionals, local authorities, the CQC, and other regulatory bodies where required. We do not sell your personal data to third parties. Any data sharing is carried out in compliance with data protection legislation.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Care records are retained in accordance with NHS and CQC guidelines.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

8. Cookies

Our website uses cookies to improve your experience. Please refer to our Cookie Policy for full details on the cookies we use and how to manage your preferences.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at [email protected] or call 0333 987 7890.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.